BMW Corporate Announcement

Dear Valued Customers,

 

For BMW Group Indonesia, the health and safety of our customers, partners and employees have the highest priority as we face the challenges of COVID-19. We are taking every precaution in our operations to minimize risk.

 

We are continuing to facilitate sales, service, finance, and test drive
services while effecting changes to our business processes based on health and Indonesia’s government guidelines. As the situation develops, we will continue to review our business operations and consider any necessary measures based on the government’s advice and that of expert health authorities. 

 

If you would like to get in touch with us, please use the contact information found below.

For convenience, you can still book a Doorstep Test Drive here and access our Financing Calculator here.

You can also search for an Approved Used BMW car here.

 

Alternatively, if you’re simply looking for something to keep you busy, please follow us on Social Media below channels;

Instagram : @BMW_Indonesia

Facebook : BMW Indonesia

Twitter : @BMW_Indonesia

YouTube : BMW Indonesia

 

Or visit BMW.com for more about what’s going on in the world of BMW.

 

Wishing you the best of health,

 

BMW Group Indonesia

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FREQUENTLY ASKED QUESTIONS (FAQS)

  • What should I do in case my vehicle needs any maintenance or repair during the “Physical Distancing” period? Are the BMW Authorized Dealers still operating?

    We suggest you to contact the nearest BMW Authorized Dealer for a service appointment. The BMW Authorized Dealers will remain open but with limited man power.

  • If my car breaks down and I cannot continue with my journey, what should I do?

    Our BMW Roadside Assistance call centre 0 800 1 269 269 will remain open and operate 24/7 as usual. In the case the problem cannot be solved swiftly, a towing service will be provided to the nearest BMW Authorized Dealer.

  • If the oil service indicator in my car turns amber and I am unable to find any BMW Authorized Dealers open, should I stop using my car immediately?

    When the Condition Based Service (CBS) oil service warning light changes to amber (yellow), you still have up to 2,000km to drive safely without any problem or engine damage. If you are planning to drive more than 2,000km during the “physical distancing” period,
    we suggest you to contact the nearest BMW Authorized Dealer for a service appointment.

  • If my BMW Service Inclusive (BSI) or BMW Repair Inclusive (BRI) ends within the period of the “Physical Distancing” and I am unable to bring the car to the workshop, will I still be entitled to the services and repairs benefit after its expiration?

    Yes, BMW Indonesia and all BMW Authorized Dealers will honour and accept the cases. However, BMW Group Indonesia has to be informed via your BMW Authorized Dealer. Your personal safety and the proper functionality of your BMW vehicle is our most important concern.

    Out of consideration for the difficult situation associated with the Coronavirus and our concern for our customers, we are extending all New Car Warranty coverage and Service/Repair Inclusive plans that are set to expire between April 10, 2020 and May 31, 2020, until June 1, 2020.

  • What should I do if my Tire Coverage almost expired and I could not visit BMW Authorized Dealer due to tire damages?

    Please contact your BMW Authorized Dealer to inform them of the situation and send supporting digital documents such as STNK, SIM, Policy, photo of the whole car, photo of VIN and photo of the affected tire. Our BMW Authorized Dealer will assist you with the claim based on applicable terms and conditions.

  • Can interior of my vehicle be cleaned from viruses?

    Your BMW Dealer provides cleaning services for your vehicle including disinfecting the interior for free. Please contact your BMW Authorized dealer, or our Contact Center can help you to make an appointment at your nearest Dealer.